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Person centred care, my wellbeing and my career

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FAQs

I don’t have login details

Please let us know and we will check if your Trust has a current subscription. If so, we will resend your activation email. If your Trust does not have a valid subscription we can request authorisation for you and your Trust. Please contact the helpdesk and we will check if your Trust has a current subscription institutions@markallengroup.com

The login page is saying my email and password is invalid

Have you registered your details with us? Please contact the helpdesk to ensure you have a licence at institutions@markallengroup.com.

I haven’t got a username

Your username is your email address.

I haven’t been given a password

To keep your information secure, you must create your own password when activating your account.

I can’t remember my password

Go to Login and select Forgotten Password and you will receive an email instantly. Please check spam/junk - if you don’t receive it please contact us on institutions@markallengroup.com.

When I login I can’t access the article fully

There has been an issue with your activation. Please contact the helpdesk on institutions@markallengroup.com and we will resolve this.